Lose an Earring? It happens. If you find yourself needing to replace a missing earring, let me know. If you can, email me a photo of the earring you have left. In most cases, I'll ask you to send it to me, and then I'll either make a replacement to match or I'll send you a new pair. Charge is usually half price of the earrings.
Need a longer chain? Shorter chain? Different chain? New chain? Cord instead of chain? No problem, just let me know and we'll get it worked out.
Do you do custom work? Yes! I'd love to personalize a piece of jewelry just for you. Even if you don't know quite what you're looking for, I'd be glad to talk with you about your thoughts and then I'll let you know what sort of options I can offer. Many of the pieces on this page were custom projects. Browse through for some ideas.
How can I get my susiefrances jewelry repaired or adjusted? Your jewelry is meant to be worn and wearing it should give you years of joy. If something happens to it, or if you need some sort of adjustment, please get in touch. In most cases, it won't cost you anything. Let's get your jewelry fixed!
How do I clean my jewelry? I oxidize (patina) most of my jewelry as I love the way it emphasizes textures by settling into recesses while letting the color of the metal come through on surfaces areas. If the patina becomes too dark over time, use a cleaning/polishing cloth on it to clean the grime and bring back the color of the metal. Please don't use a liquid silver cleaner as this will remove all the patina, including that in the recesses and your piece will be too shiny. You're always welcome to contact me and let me clean it for you. No charge for this, it's my pleasure to keep you wearing your jewelry.